Frequently Asked Questions

How do I use it?

Dip. Brush. Smile!

We recommend dipping your brush directly in the jar to apply. Not only is this extremely easy to use but you can actually get it all out. Alternatively, you can use a small spoon to apply to bristles. 

Please re-cap the jar after use to prevent the product from drying.

Crush. Brush. Smile!

  1. Place tablet in mouth
  2. Crush with teeth
  3. Experience effervescent fizzing and foaming
  4. Brush normally!

Please re-cap the jar after use and leave desiccant sachets in place. Tablets will absorb moisture.

Where can I refill my empty jar?

We are so very lucky to be working with the following Zero Waste/Refill Stores:

Click here to show all the refilleries.

If you know of a great refill store in your area and want them to carry Nelson Naturals, just ask! 

If you don’t have access to any of these locations, you can repurpose our jars (the ideas are endless!) or put them in the recycling with a clean conscience. 

Are your products vegan?

Yes! All Nelson Naturals products are vegan & cruelty-free.

Do you test on animals?

We don't test on animals and neither should you!

All of our oral care products contain xylitol, which is great news for your mouth and teeth! However please be aware that xylitol is toxic to dogs. Xylitol can be found in oral care products, gums, baked goods, and even peanut butter so please be careful with your pups!

My toothpaste is drying up / getting hard -

We strive to provide you with the cleanest possible product free of any unnecessary emulsifiers, gelling agents or other filler. Leaving the lid on between use should prevent our product from drying. Should you find that our product has dried up, simply add some water and stir with a metal spoon. Start with only a few millilitres and add till desired consistency is reached.

Is separation normal?

We produce a very natural product with no preservatives, emulsifiers, gelling agents, stabilizers, or fillers. That means that over time under certain conditions (think heat!), a purely aesthetic natural separation of the product could happen. Should you find that the product has separated, it is still completely fine to use, simply stir it with a metal spoon!

Shipping Questions:

American Customers: 
Did you know that Nelson Naturals is now available on If you are ordering via Amazon, please make sure you leave us a review!
Of course you can still purchase through our website, but it’s nice to have options! 
Choosing the Courier (UPS/FedEx) service will offer you a tracking number as well a typical delivery time of around 10 business days depending on your location in the US. 
We do NOT ship international orders to PO boxes.
We no longer offer UNTRACKED service as it is unreliable most of the time.
We do not offer free shipping labels on returns, you will be responsible for the return shipping costs.
International Customers:
The Tracked Packet- International service offers full tracking and typically arrives within 10 days depending on your location.

International orders can be subject to the receiving country’s import fees, duty, taxes and/or brokerage fees. These fees are set by your home country’s government as per their import/export regulations. Funds are due upon receipt of the package.

We are not responsible for any duty/import/taxes/customs/etc. charges you may incur.
We do NOT ship international orders to PO boxes.
We do not offer free shipping labels on returns,  you will be responsible for the return shipping costs.
Free Shipping:
We offer free shipping for orders over $50 to Canada and USA (the 50 states & the District of Columbia only).
Damaged shipment:

Important: Protocol for Damaged Product -

In spite of our best efforts to pack our products in a safe and sustainable way, sometimes the carriers are just too rough and damage can occur.

Firstly if there is broken glass please be very careful not to cut yourself.

Carrier damage claim protocols are very strict and require the following:

Please take detailed pictures of the products and box then send to Please include a description of how many units were affected. 

In some cases the carrier may require inspection of the package in person so we will let you know as soon as possible if this is required.

What makes Nelson Naturals better than any other toothpaste?

Most brands use harsh chemicals like Sodium Fluoride and Sodium Lauryl Sulfate. These chemicals are highly toxic and if ingested it is recommended you contact poison control. Nelson Naturals uses only food-grade ingredients.

The consistency of the paste changes over time is this OK?

Yes, absolutely. It will not go bad, but it might dry out if left open for an extended period. If this happens, just add a bit of water and stir!

What is this symbol?

This little symbol is called a PAO. You'll find it on most cosmetic products, and it denotes the most ideal timeline in which to use a product after opening it for the first time. For our toothpastes, we recommend using them up within 2 months :) We recommend using our natural deodorant within 12 months of opening.

What minerals are used?

We use a Liquid Mineral Concentrate that is ionic and desalinated. It contains over 72 different naturally occurring minerals from the Great Salt Lake in Utah.

I have sensitive teeth, can I still use Nelson Naturals?

Yes - you may even find that you experience a decline in sensitivity after using Nelson Naturals. 

I am a retailer - How can I stock your product? 

We always welcome new retail partners. If you are interested in stocking our product please sign up for a wholesale account to get started!